FAQs

On every customized tour, you will see a “LEARN MORE” button on the right bottom. By clicking on this button, you will find more detailed information about the tour and a box on the right asking for some brief booking details, including the blank to fill in the date you want to take the tour, the number of travellers and a “ADD TO CART” button.

• Step 1: Enter the date you want to take the tour and the number of travelers. 
• Step 2: Click the “ADD TO CART” button 
• Step 3: You can review your selected tours on the shopping cart page where you can see an exact price quoted for the tour you have selected. Make sure you double-check the number of travelers and the date and time of departure. If you want to change any booking information, you can click the button “Change booking” to go back to the first step. Or you can continue shopping by clicking the button “Continue shopping” or proceed to checkout. 
• Step 4: Click the “LET’S BOOK” button 
• Step 5: Providing the pick-up location for your pick-up information. Please note that Hotel pick-up is applicable for the selected hotels which are shown on dropdown menu only.  
• Step 6: Click the “CONTINUE” button 
• Step 7: Providing your contact information. Review the information to make sure that your email address and contact information is accurate. 
• Step 8: Click the “CONTINUE” button 
• Step 9: Finally, review the summary information and the quoted price of your booking. Then read the Terms & Conditions carefully before processing to click the “BOOK NOW” button.  
• Step 10: On the checkout page, enter your payment details and process payment.  
• Step 11: When the payment is completed, you will receive a confirmation and voucher through email.  
• Step 12: Print your voucher and present it to our local supplier to claim your tour. Please note that your voucher may contain special instructions on how to claim the service. All vouchers will include the local contact information of our travel service supplier.

Yes! You can book as many tours, transfers and activities as you want, in any destination. Though we suggest that you carefully check the start and end times and consider the travel time if booking more than one tour on the same day.

You can add tours and activities by clicking on the “Continue Shopping” button in the Shopping Cart page. You will receive a separate confirmation and voucher for each tour.

If you have a special request or need a customized tour, at home page click the link “LOOKING FOR SUGGESTION? DON’T HESITATE TO CONTACT US!” or the “CUSTOMIZE YOUR TOUR” button on the tour pages, we will be very happy to customize your tour/activity depending on your request. Our Customer Service will contact you within 24 hours.

You can ask for longer tours or customize your favorite travels with any our tours. Tours on our site are popular tours which can be changed or customized for your needs.If you have questions about a particular tour or would like a longer or more customized tour, please contact us, and our travel experts will help you find your best travel itinerary.

Our tours will be also operated on Christmas and Public Holidays. However surcharge for peak season is applicable. For many destinations, there are specific tours running on Christmas and New Year. They will be promoted during Holiday Season.

Availability can be checked directly online or by calling ExoAsia Customer Support. If a tour or activity isn't available for the date that you have chosen, our Customer Service will contact you to offer the available options.

In generally yes, we always try to be flexible case by case. You may contact us with the Full Name of the guest who will be replacing you on the tour. Please note that if the tour includes airfare, which is nonrefundable, there will be the extra fee necessary to purchase the air tickets for the new guests along with the applicable amendment fee.

We try to be flexible but except otherwise stated, Activities, transfers or packages or any product cancelled are subjected to a cancellation fee ranging from 25% to 100% of the total amount paid, depending the type of products and the time it was cancelled. Please read the Terms & Conditions for more information.For some activities, the cancellation policy is indicated directly on the activity page.

Children under 02 years will be free of charge. One child from 02 to 11 years without bed is generally granted a reduction of 50% of the tour price, with extra bed a reduction of 15% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. If the child stay in twin/double share, a reduction of 10% of the tour price is applicable. For more information about child policy, please read our Terms & Conditions

Information about the currency in each destination you can find in the section DESTINATION on our website. Please refer to this for an idea on budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard.

We always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can request and we can arrange these for you at a cost. For more visa information about Vietnam, please read the information here

Travel Insurance is insurance that is intended to cover medical expenses and financial (such as money invested in nonrefundable pre-payments) and other losses incurred while traveling, either within one’s own country, or internationally. Travel insurance often offers coverage for a variety of travelers. Student travel, business travel, leisure travel, adventure travel, cruise travel, and international travel are all various options that can be insured.

The most common risks that are covered by travel insurance are:

• Medical expenses
• Emergency evacuation/repatriation
• Return of a minor child
• Repatriation of remains
• Trip cancellation/interruption
• Accidental death, injury or disablement benefit
• Overseas funeral expenses
• Curtailment
• Delayed departure
• Loss, theft or damage to personal possessions and money (including travel documents)
• Delayed baggage (and emergency replacement of essential items)
• Legal assistance
• Personal liability and rental car damage excess.

The travel insurance is compulsory for traveler who makes booking with us according to local authority’s policy.

Regarding your travel insurance, if you wish we can undertake contacting your insurance company on your behalf in the very unlikely event of your needing to make a claim and being unable to notify them yourself. If this would be helpful, please let me know your insurance company’s contact details and the reference number of your policy.

I expect you’ve already attended to it, but just in case, don’t forget your medical precautions and vaccinations. It’s important to visit a doctor or a specialist travel clinic as early as possible before your flight to Vietnam to allow time for any side-effects of the recommended courses of vaccinations to settle down.

While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.

We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check your Notes and the relevant Destination Page on our website for more country-specific information.

Our leaders are trained to deal with these situations and we will endeavor to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is compulsory on all our trips, should cover any costs incurred if illness occurs.

We generally advise against taking cyclos at night unless they are registered with a hotel. Taxis are safe and metered provided you use a reputable company. To assist in finding your way back to your hotel, make sure you obtain a hotel address card, to show drivers where you want to go.

We advise you to use bottled water, even to clean your teeth. Always wash your hands thoroughly, particularly after handling local money. Ensure meats are thoroughly cooked. It is not necessary to avoid salads and herbs out of hand but remember uncooked foods do carry a greater risk. In general, establishments that cater to Western tourists make their own ice on the premises from bottled water. Elsewhere, ice is made from filtered water that is delivered in blocks from local factories. If in doubt as to the origin of ice, it’s a good idea to ask.

On most of the trips you will be required to carry your own luggage, sometimes upstairs and on and off transport. We therefore recommend you travel with a backpack. For a full list of what to take on your adventure, please download our Ultimate Packing List below.

Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).

Check-in times can vary from hotel to hotel and region to region. Generally, they are between midday and 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.

We can’t confirm an early check-in for sure, but our sales team can assist in booking you a night of pre accommodation at the same hotel. Normally, some hotels offer early check-in with a half charge if the room is free the day before. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.

For Online Customized Tours airport transfers are not included, ExoAsia will pick up you at some specified hotels or at the meeting point. To get to and from airport, you can easily take a taxi.

For Offline tours order, mostly arrival transfer is included and make sure be mentioned in your tour contract.

The starting point can be found in the Product Details section, on the tour information page. Please check the Important Information section of your voucher for the exact information. If you need directions to this point, you can contact ExoAsia 24 to 48 hours prior to your confirmed departure date - you will find their phone number on your voucher.

Hotel pick up points are either listed on the tour information page, given on the voucher or you'll be advised (on the voucher) to contact us via email or phone 24 hours prior to confirm your hotel pick up details - you will find our hotline number on your voucher.You will also be asked to enter your hotel name and address during the booking process and we will organize the pick up in advance, if possible. Please note that Hotel pick-up is applicable for the selected hotels which are shown on our dropdown menu in the booking process only. Please check the Important Information section of your voucher for the exact information.

We will try our best to organize a pick up however most tour operators do not pick up from private residences. Eventually, you can provide the nearest major hotel to where you are staying that belongs to our hotel pick up list, and enter these details as the address information in your booking request. Alternatively you can make your way to the main starting point listed in the Product Details section, on the tour information page.

The activities including pick up generally include drop off at the starting point. Please check the complete description of the tour, and the "Includes" and "Excludes" sections on the tour information page.

Most online customized tours or activities do not offer airport pick ups. If a tour does offer airport pick ups, this information will be listed in the Product Details section, on the tour information page. If you need pick up at the airport, this can eventually be organized as a special request for an additional cost. Please contact ExoAsia. Eventually you will need to make your way to the main meeting point listed in the Product Details section, on the tour information page or to choose a pick up hotel you can get to, if the tour or activity includes hotel pick up.

Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made.

The beauty of travelling with ExoAsia is that we encourage travelers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to lie in a hammock and read a book.

Most trips have regular access to western toilets while others don't – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.

Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.

The standard of accommodation depends on the Trip Style you have chosen.

Please refer to detailed itinerary for hotel names. The hotel names listed on the detailed itinerary are normally the hotel accommodation that you will be staying at. The hotels may change depending on hotel availability, size of group and many other factors. We try to arrange all of our customers to stay at the same hotel. However, sometimes we will not know until 1 to 2 days before departure date. Please trust us that we will guarantee to arrange hotels similar in quality to the ones listed on the detailed itinerary for you. You may contact our office 1 to 2 days before departure for the final hotel information.

Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.

If family and friends are unable to contact you in an emergency through email or phone, they can contact ExoAsia directly we can pass on a message if required. Emergency contact details (for your destination) are listed in your Trip Notes.

We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).

Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travelers the old-fashioned way.

In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.

The type of transport used depends on your group size: Sedan of 04 seats for max. 2 pax, Van of 16 seats for max. 6 pax, Mini Bus of 29 seats for max. 16 pax, Big Bus of 45 seats for max. 40 pax. See your Trip Details for the specific type of transportation used on your journey.

All Online-tours must be fully pre-paid upon reservation. For Offline-tours, a deposit of 30% total tour fare is required upon your reservation confirmed. We require the full payment minimum twenty (20) days before departure. Please read the Terms & Conditions for more information.

For Online-tours, reservation must be made at least 03 days prior to departure and 100% of the tour price must be pre-paid upon reservation.

For Offline-tours, reservation can be made at any time prior to departure of package tours but the confirmation possibility depends on the availability of the services. Therefore you are advised to book the tours at least one month prior to departure. Upon your reservation is confirmed, a deposit of 30% total tour fare is required. We require the full payment minimum twenty (20) days before departure. Please read the Terms & Conditions for more information.

ExoAsia takes every precaution to protect your information. When you submit sensitive information via the website/email system, your information is protected both online and off-line. When our registration/reservation form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software. We use a credit card processing company (123 Pay) to bill users for purchases and services. All our card payments are protected by 123 PAY to give you peace of mind. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. ExoAsia will only disclose personally identifiable information when required to by law.

A credit card can decline due to an invalid credit card number, expiration date, daily limit, insufficient credit, home address used instead of billing address, or other reasons. Sometimes banks put a limit or a restriction on a credit card charge. In this case, you may need to contact your credit card company for more information. Sometimes the card number itself is input incorrectly. Please check online to make sure the available credit card information is correct.

Payment can be settled down by cash or by cable transfer to our bank account or by credit card (only VISA, MASTER card are accepted)

Your guide will introduce all the optional tours to you during the trip. And you may choose to participate in the optional tours depending on your preference. Once you decide which optional tours you are willing to join, you will only need to pay the optional tour fees to your guide. Please consult with your tour guide about the optional tours during your trip.

Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many ExoAsia’s destinations.